• Lead all hotel departments, setting clear goals and expectations for team members in line with Louis Hotels operation standards.
• Ensure the delivery of exceptional guest experiences through attentive service, personalized attention, and efficient problem resolution.
• Collaborate with the sales, marketing, and revenue teams to drive business growth, increase bookings, and enhance brand visibility.
• Oversee human resources functions including recruitment, training, and performance management.
• Ensure compliance with health, safety, and industry laws and regulations, maintaining the highest standards of cleanliness and security.
• Continuously monitor guest feedback, reviews, and ratings, taking proactive measures to address concerns and enhance guest satisfaction.
• Lead by example, promoting a positive and inclusive work environment that fosters teamwork, innovation, and growth.
• Bachelor’s degree in hospitality management/ Tourism.
• A minimum of 3 years in a hotel leadership role in a 4- or 5-star hotel.
• Excellent command of the Greek and English language.
• Strong understanding of hotel operations, revenue management, financial management, cost control, and industry trends.
• Proficiency in MS Office suite.
• Exceptional interpersonal and communication skills.
• Problem solver with the ability to make effective decisions under pressure.
• Outstanding leadership and team-building capabilities.