Asterion Suites & Spa is awarded with the British Airways Customer Excellence Award!

Our new hotel in Chania, Crete Asterion Suites & Spa is delighted to announce that it has received a British Airways Customer Excellence Award! This award comes from unbiased customer reviews and is designed to showcase the hotels that make their guests the happiest. Asterion Suites & Spa received an overall score of 9/10!

British Airways has recognized our hotel because it has impressed their customers this year. The British Airways Customer Excellence Award is presented every year to their top-rated hotels, based entirely on the feedback they receive from their customers.

In 2021 British Airways gathered over 23,392 verified reviews for the hotels they work with. They are delighted to give out close to 430 Customer Excellence Awards, to the top 4% of their hotels.

British Airways Holidays is one of the UK’s leading tour operators. As part of its commitment to providing high-quality holidays, British Airways uses customer feedback to find its top-rated hotels. British Airways Holidays works with Reevoo, an independent and impartial third-party company, to collect reviews from their customers. Reviews are only collected from genuine British Airways Holidays customers, who are asked to score hotels based on location, service, cleanliness, and sleep quality. Participants also give the hotel an overall score out of ten. Find out more about Reevoo at ba.com/reevoo.